I am sorry for the inconvenience caused, our technian just informed me your VPS was deleted by the system accidently.
We just looked into this issue and find out that there's a duplicated IP assignment on our Kansas node01 due to imcomplete configuration, thus causing the incorrect operation of deleting VPS. We really appologise for the issue happened.
We have just recreated your VPS and fix the IP assignment issue, at the same time I will credit $30 to your account which is 6 months billing rate, we do care customers like you and we do not want to loss a client like you.
We promise we will not make this happen again and improve services as you hope, please feel free to send us feedback or anything you come up with at anytime.
话说我买了linode的backup service。上周的时候收到邮件 We regret to inform you that we've detected two failures for this Linode's backups. We've been notified of these failures and are investigating the root cause now. Please note that no action is required from you at this time. We'll update this ticket if we require any information regarding your configuration.