#FreeWheel 求一个 Support Engineer#要求英语口语 666+理工科背景

FreeWheel 是 Comcast 旗下机构，拥有业界最完整的广告解决管理方案，专注服务于全新电视生态系统，我们帮助行业内所有关键细分领域的客户管理并变现高端视频内容，使之在品牌安全的条件下充分发挥商业价值。
我们凭借领先技术和独树一帜的咨询服务，助力众多全球顶级媒体和娱乐公司开展广告业务--包括 AOL、DIRECTV、Fox、NBC Universal、Turner Broadcasting System 等美国企业，以及 MTG、SkyCanal+和 Channel4 等欧洲机构。
我们产品和服务可以满足客户在各类设备，数据和变现渠道上的最新业务需求，同时提供全新电视生态系统所需的安全，合规以及控制方面的支持。

北京研发中心招一名 Support Engineer，要求英语口语 666，可以直接对接国外客户，适合欧美留学比较久，目前在国内找机会的小伙伴（也欢迎外国友人）简历投递窗口依然是 nanwang@freewheel.tv

RESPONSIBILITIES:
Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services. Support Engineers articulate product solutions and market concepts to a mixed skillset of End-users. Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.
For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem. Some travel, 10-25%, will be needed. On-call rotational work on some nights, weekends, and during live events is expected.
• Grow into a Subject Matter Expert in market-leading technologies.
• Advocate for Customer Success throughout the organization.
• Train customers to succeed on the FreeWheel platform.

QUALIFICATIONS
Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.
• Must be Native English speaker or on a similar level.
• A Computer Science, Engineering, or related major will be an advantage.
• “ Be like water, my friend ” and adapt to rapidly changing circumstances.

You are:
• A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
• Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
• Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.
• A forward-thinking optimist who appreciates of a good cat gif.