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2020，德企伯乐，在此集合，万里一面，等你上线！
德国招聘 | Head of Helpdesk & IT Service 服务台和 IT 服务主管
Our client is the Avoxa - Mediengruppe Deutscher Apotheker GmbH, a company of the ABDA (Federal Association of German Pharmacists' Associations). Avoxa offers pharmacists and other customers in the pharmaceutical and healthcare market a comprehensive range of products from events (congresses, trade fairs, conferences and seminars) to numerous specialist and public media and digital services with leading pharmaceutical data and information. Avoxa is committed to the special quality standards of the German pharmacy in all respects. To develop and operate a secure, intelligent, digital data network for pharmacies and pharmacists, the NGDA - Netzgesellschaft Deutscher Apotheker mbH - is currently being founded as a 100% subsidiary of Avoxa. We are looking for one for this innovative IT start-up as soon as possible:
Head of Helpdesk & IT Service (m / f)
Digital network of German pharmacies
The responsibilities and core tasks of this position with reporting to the management:
- Establishment of the customer service desk. Recruitment of a help desk team
- Interface between pharmacists. Software houses and internal IT
- Development and management of the complete service process, escalation management
- Ensuring the smooth running of the hotline and IT services
- Implementation of necessary standards (e.g. ITIL, QMS)
- Creation, compliance and control of SLAs, incident management
- Documentation of processes. Systems and improvements
- rollout management. e.g. coordination of implementation of the EU Counterfeiting Directive (QR codes)
- Release & change management, for example ensuring the availability of interfaces
- Launch of innovative, digital applications for pharmacists and patients
- KPI-based quality control of the IT service portfolio
- Maintenance of the IT service catalog and IT risk assessment
The professional requirements profile:
- Completed business or computer science degree or comparable qualification
- Several years of experience in the field of customer / IT helpdesk
- Experience with services in the German healthcare system
- practical experience in ITSM (e.g. according to ITIL, ideally certification)
- pronounced customer orientation and high quality awareness (e.g. QMS, CAPA)
The personal requirement profile:
- Customer focus. Reliability, creativity, solution-oriented work style
- Interest in the healthcare industry and in the interaction of health care actors
- Problem-solving / technology competence, initiative, drive, organizational talent
- Team orientation and enjoy working in the start-up environment (flat hierarchies)
- Communication skills and persuasiveness through competence and personality
The services of a dynamic start-up combined with a strong professional organization:
- attractive salary package, considerable development and design opportunities
- Safe job in a large city, greater Rhine / Main area