Senior Software Engineer (Citrix Virtual Apps and Desktops)
Responsibilities
- Understand and debug field issues. Diagnose customer problems through systematic root cause analysis, and deliver necessary code fix.
- Develop, test, debug and integrate codes to deliver high-quality functions in an Agile environment. Perform maintenance functions to correct errors as necessary.
- Collaborate with Product and Support team to understand product design and solve product issues for customer success.
Basic Qualifications
- Self-motivated and tenacious when tackling tough technical issues.
- Ability to mentor junior engineers and lead team initiatives
- Good understanding of OS kernel and Multi-threaded design & development
- Experience on client/server system designs.
- Experience on Web technologies such as SOAP, XML, ASP.NET, HTML5, JQuery, AJAX, JSON.
- Microsoft Windows programming technologies such as Win32, WMI, COM/DCOM, .NET.
- Knowledge about the Windows kernel programming environment.
- Experience with internationalized software products
- Experience with security-related software development.
- Database fundamentals (SQL).
Network Engineer
Responsibilities
- Resolve escalated customer issues and maintain ownership until the problem resolved completely with minimal over site from more senior members of the team
- Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development - by providing clear issue documentation and by leveraging productive cross-functional working relationships in their area of expertise
- Act as a SME (Subject Matter Expert) in at least one core Citrix product and a resource for less senior members of the team as needed to troubleshoot and resolve specific customer issues. Develops an understanding of at least one adjacent product
- Write & review complex technical articles and case studies for the knowledge base leveraging the customer reported cases, product specifications, and previous experience
- Develop and review intermediate level technical training for internal and external audiences in at least one core Citrix product
Basic Qualifications
- 5+ years hands on troubleshooting experience on Network System in enterprise level environments
Understands the operating system resource management and builds OS level and/or network debugging skills in position
- Ability to build code or script literacy while in position with the goal to have the ability to read and understand existing code and or scripts
- Excellent logical thinking, problem solving and communication skills
Solid English Written/Speaking skills to co-work with other teams in different region
- Rich knowledge of Web technology like: HTTP/HTML/JavaScript/PHP/ASP
- Rich knowledge of Networking (Routing, Switching, Firewall, TCP/IP, etc.)
- Rich knowledge of L7 protocols (such as FTP, DHCP, DNS, etc.)
- Knowledge of Operation System, especially Linux/FBSD
DevOps
Responsibilities
- Develop software to enhance Cloud services delivery and management.
- Analyze service performance to improve quality and customer experience.
- Ensure 24/7 service availability of Citrix Cloud - address reported issues and provide root cause analysis.
- Work with Product Development, Product Management, QA, and Customer Success teams to ensure successful deployments and address service delivery issues.
Basic Qualifications
- 2+ years of experience building Cloud services and distributed systems – deployment, monitoring, scaling, debugging, etc.
- Solid experience of coding with javascript, C#, or JAVA, python, etc.
- Experience with source control and continuous integration tools a plus - Git/Stash, BitBucket, Jenkins.
- Hands on experience public cloud providers - Amazon AWS, Microsoft Azure, IBM Softlayer
- BS in Computer Science or equivalent experience
- Excellent verbal and written communication skills ##Preferred Qualifications
- You have industry experience providing hands-on technical expertise to design, deploy, secure and optimize Cloud services
- Experience with container technologies: Kubernetes, Docker
- Experience with logging platforms and application performance metrics a plus - NewRelic, Splunk, SumoLogic, App Insights Analytics.
- Solid understanding of Windows development, debugging, administration and automation frameworks - C#/.NET, PowerShell, Chef, Puppet.
Contacts
Email: ZmVpLnN1QGNpdHJpeC5jb20=
地址: 南京江宁区九龙湖国际企业园
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