DigitalOcean 4 月 1 日给我发邮件说余额过期，我以为是愚人节玩笑

[jadecoder]

2014 年申请的 Github 学生 Package ， 剩下 50 多刀，一直在余额里。 4 月 1 日收到 DO 的邮件说他们更新 TOS ， 这 50 刀 5 月 1 日就要过期了。我还想不是说靠谱企业不开这么过分的玩笑嘛...

今天又收到一封邮件，告诉我大后天就要过期了 orz...

[keysona]

。。有个学生期限的。
我觉得很正常，我 guthub 那里的优惠就到毕业为止。
不如说 do 还是很良心的。
给你放了 2 年。
早点用不就没事了么。。。
话说这过分，人家好歹是无偿，将近 2 年的期限。。
能做到这样的公司不多了，如果有，请楼主推荐。。。

[tuutoo]

解决办法是给他们发 ticker 其实邮件里暗示了 你不发 ticket 就过期了
昨天给他们发个 ticket 重新给我打了一次余额 原来的 51 还是会过期，新打的有效期是 12 个月

There has been a response to your ticket:


Hello,

Thank you for getting in contact with us via this ticket!

We can certainly understand your concern on this matter. We are beginning to enforce the expiration of credits. This would mean that credits on the account (not related to payments from PayPal) would expire after a year's time.

As a one-time courtesy we are going to go ahead and re-apply the full value of the credits that are set to expire on the account. Please do understand this is a courtesy, and not something we will be able to do in the future. Moving forward, any unused balance from account credits will expire and be removed from your account 12 months after the credit is redeemed.

Please let us know if you have any further questions, or if we can provide you with any other assistance.

Regards,

DigitalOcean Platform Support


Hi there,

You ’ ve been granted credit to use on your DigitalOcean account for $33.79. We ’ ve updated your balance, which you can view at https://www.digitalocean.com/billing. Please note that this credit will expire after 12 months if it's not used.

Need help getting started on DO? Visit our community site at any time to access our growing library of tutorials at https://www.digitalocean.com/community/tutorials.

Happy Coding,
Team DigitalOcean

[mawing]

你是如何完美躲过人家所有邮件提醒和后台用户协议更新提醒的，更何况这期间很多地方都讨论过这个事情了

[hzl201]

可以申请延期 https://wkmike.com/2016/04/28/do-100usd-extend-for-one-year/

[messyidea]

问一下，后台可以看到 credits 的到期时间吗？我不太清楚我的有没有过期，我是 2015 年 4 月 20 号激活的，算 1 年的话好像要到了，但是没扣，也没给我发邮件

[jadecoder]

@keysona 过分是指愚人节用账户余额开玩笑，不是指清空余额，我觉得优惠长时期不用还是挺正常的，但是 4 月 1 日说这个事造成了我的误会

[seki]

4 月 1 日：我怎么就躺枪了

[wc0517]

我昨晚给她们发 ticket 申请退款， 20 分钟内就退了

[jadecoder]

@messyidea 好像看不到，没收到邮件就不用管了，但是还是尽快用掉吧

[jadecoder]

发 ticket 给我延期了，谢谢大家

[keysona]

@jadecoder 我看你描述，貌似 DO 在 4 月 1 号给你发了封提醒邮件，然后你误以为是愚人节玩笑？

[jadecoder]

@keysona 是啊，还记得去年的 CloudXNS 愚人节给大家发账户报警结果被喷了吗

[msg7086]

没记错的话这个是正好一年前更新的 TOS ，当时讨论得沸沸扬扬的。
现在一年的时期到了。

[bianzhifu]

已发 ticket
Hi there,

You ’ ve been granted credit to use on your DigitalOcean account for $33.36. We ’ ve updated your balance, which you can view at https://www.digitalocean.com/billing. Please note that this credit will expire after 12 months if it's not used.

Need help getting started on DO? Visit our community site at any time to access our growing library of tutorials at https://www.digitalocean.com/community/tutorials.

Happy Coding,
Team DigitalOcean