[职位详情] Job Description • Provide front-line technical or functional assistance to high profile customers, partners, as well as consultants and other company professionals, in a team-driven case management environment. • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities. • Create and maintain online accounts for customers and partners to access secure MicroStrategy websites • Process requests from customers and partners for new software license keys when new product versions are made generally available • Enhance personal and professional growth by participating in Internal Training Programs • Identify and communicate product defects to development teams • Assist, on ad-hoc basis, on projects which add value to the team operations or contribute to improving Customer Satisfaction.
Qualifications • Bachelor’s degree • Strong analytical skills • Well organized with effective time management skills • Fluency in English and Mandarin is required (Japanese, Korean, Cantonese would be a plus) • Excellent written and verbal communication skills • Team player- always willing to give support to others and ask for help if needed • Ability to manage multiple tasks concurrently • Previous customer support experience is a plus • AWS, Azure, Linux, Java, SQL, RDBMS experience will be a strong plus.